Fail to update the firmware and connection lost

General discussion of using Roboclaw motor controllers
MEQdad
Posts: 1
Joined: Mon Jul 16, 2018 5:01 am

Fail to update the firmware and connection lost

Postby MEQdad » Tue Jul 17, 2018 2:12 am

hello every body;

I need your help here. I have roboclaw 2x30A, I just connected it and tried to operate. Once I connected it to ionstudio it asked for update to firmware version 4.1.24, I pressed update. A dialog box popped-up and I followed the instruction. However, the computer no longer recognize the board. The LEDs still blinking in the same sequence as the dialog box suggested.


Any advice please.
What to do ? Can I recover the board manually?


Thanks

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Basicmicro Support
Posts: 1077
Joined: Thu Feb 26, 2015 9:45 pm

Re: Fail to update the firmware and connection lost

Postby Basicmicro Support » Tue Jul 17, 2018 10:50 am

1. make sure you power the board from the main power conntions. USB will NOT power the board properly. USB power is only used to detect the connection and only some parasitic power may bleed through.

2. Power cycle the board.

3. Check Windows Device manager to see fi the Roboclaw shows up under Ports. It will show as a generic Atmel CDC Virtual Comport.

4. Re-start Ion Studio. Press Update Firmware. Do not press Connect to Selected Device before updating. It will just tell you that you need to update the firmware first.

marikk
Posts: 4
Joined: Sun Dec 09, 2018 10:51 am

Re: Fail to update the firmware and connection lost

Postby marikk » Sun Dec 09, 2018 11:29 am

The same thing happened to me. I followed these instructions, but the device does not show up as a port in Device Manager. What should I do?

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Basicmicro Support
Posts: 1077
Joined: Thu Feb 26, 2015 9:45 pm

Re: Fail to update the firmware and connection lost

Postby Basicmicro Support » Tue Dec 11, 2018 9:55 am

If it doesnt show up as a port in Device manager then the Windows USB driver for Roboclaw is not installed. Go to our website download section and download the Windows USB driver for Roboclaw. Unzip the file you download. Then run the dpinst.exe or dpsint64.exe(depending on whether you are using 32bit or 64bit Windows).

Then it should show up in device manager.

Make sure you have powered the Roboclaw. USB connections to the Roboclaw do NOT power the board. Main battery or logic battery power input is required.


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