USB connector came off

General discussion of using Roboclaw motor controllers
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gannicus
Posts: 28
Joined: Sat Aug 06, 2016 4:33 am
USB connector came off

Post by gannicus »

Hi,

The USB connector just came off, do you mind if I post it back to you so you can help me to fix it?
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Basicmicro Support
Posts: 1594
Joined: Thu Feb 26, 2015 9:45 pm
Re: USB connector came off

Post by Basicmicro Support »

Yes. Ship it back to us(at our contact us page) and we'll replace the connector. Do not try repairing it yourself. It is very easy to damage one of the solder pads which makes the board unrepairable.

Inlcude your return address, email and phone number in a note INSIDE the package. The return address on the shipping label has a 50/50 shot of being completely unreadable by the time we get the package.

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