Re: Basicmicro Motion Studio freezes when moving motor 1 forward
Posted: Wed May 13, 2020 8:04 am
First re-update the firmware, then uynder device menu click restore defaults. Retest. If the problem persists swap motor 1 with motor 2.
Another possibility is the motor caused a USB glitch. USB on Windows is sensitive to noise. Some motors are worse than others. You may need to use a USB isolation adapter to run the motor. Fast changes in speed are more likely to cause problems. Does the problem happen with the motor removed from the channel?
If the problem doesn't go away after removing the motor then there may be something wrong with that channel direction. In that case you can send the controller in and we will determine what is wrong and repair or replace it.
Another possibility is the motor caused a USB glitch. USB on Windows is sensitive to noise. Some motors are worse than others. You may need to use a USB isolation adapter to run the motor. Fast changes in speed are more likely to cause problems. Does the problem happen with the motor removed from the channel?
If the problem doesn't go away after removing the motor then there may be something wrong with that channel direction. In that case you can send the controller in and we will determine what is wrong and repair or replace it.