Issue with Firmware

General discussion of the MCP motion controller product line
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rythax
Posts: 3
Joined: Fri Aug 09, 2019 7:39 am

Issue with Firmware

Post by rythax » Fri Aug 09, 2019 7:45 am

I've recently started trying to use a new MCP266 and have run into a problem with firmware updates. I powered it for the first time and managed to connect and it asked for a firmware update. I started this and it seemed to complete (at least the green bar got to the end) but it stayed in bootloader mode. A few more attempts gave the same outcome. I've used two other MCP266s on the same PC/version of Ion Studio and they have updated firmware without any issues. Could anyone please give me an idea about how to resolve this?

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Basicmicro Support
Posts: 1232
Joined: Thu Feb 26, 2015 9:45 pm

Re: Issue with Firmware

Post by Basicmicro Support » Fri Aug 09, 2019 10:10 am

Please download and install Basicmicro Motion Studio. Ion Studio is no longer supported. Ion Studio and Ion Motion do not support new revisions of the MCP and will fail to properly update the firmware.

rythax
Posts: 3
Joined: Fri Aug 09, 2019 7:39 am

Re: Issue with Firmware

Post by rythax » Mon Aug 12, 2019 12:06 am

Thanks for the response. I have actually been using Motion Studio, but wrote the post on a different PC and got the program name wrong. However I have now tried reinstalling Motion Studio and attempting the firmware update which now has been successful.

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Basicmicro Support
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Joined: Thu Feb 26, 2015 9:45 pm

Re: Issue with Firmware

Post by Basicmicro Support » Mon Aug 12, 2019 9:18 am

Glad to here it. Let me know if you have any other issues.

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